Training Course Description / Outline:
The Administrative Assistant Skills Suite Computer Based Training CBT consists of the courses Administrative Assistant Skills: Understanding Basic Skills, Administrative Assistant Skills: Enhancing Your Skills, and Administrative Assistant Skills: Excelling as an Admin Assistant. In Administrative Assistant Skills: Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep information private and secure. In Administrative Assistant Skills: Enhancing Your Skills, you will learn how to communicate effectively, be a team player, and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image, dress professionally, and practice effective conflict resolution when dealing with difficult people. In addition, you will learn how to manage change effectively, develop a win-win solution when you encounter a challenge, how to empower yourself, and how to develop self-discipline. In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor is absent.
Total Training Time:
6-12 Hours
The Administrative Assistant Skills Suite includes the following courses:
Administrative Assistant Skills Training: Understanding Basic Skills
Administrative Assistant Skills Training: Enhancing Your Skills
Administrative Assistant Skills Training: Excelling as an Admin. Assistant
Training Audience:
The Administrative Assistant Skills Suite Computer Based Training CBT target audience for this series is administrative assistants, secretaries, office managers, clerks, and others who serve in a support role.
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