CompTIA A+ certification is an international industry credential that validates the knowledge of computer service technicians with the equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and resellers accept CompTIA A+ as the standard in foundation-level, vendor-neutral certification for service technicians. The exams cover a broad range of hardware and software technologies, but are not bound to any vendor-specific products. The skills and knowledge measured by the CompTIA A+ exams were derived from an industry-wide and worldwide job task analysis. To date, more than 500,000 individuals have obtained CompTIA A+ certification.
Trainer Information:
Darril R. Gibson (MCT, MCP, MCSA 2000, MCSA 2003, MCSE 2003, MDBA, SQL 7, SQL, MCAD, MCSD, VB 6, VB .NET, MCDST, CIW CI, CIW MSD, A+, iNet+) is an independent trainer specializing in delivering leading edge technical training on Microsoft Technologies. After retiring from the U.S. Navy, he combined his two passions – teaching and computers – into a solid career. He holds over 14 current certifications, including certification as a Microsoft Certified Trainer (MCT). Darril has delivered Microsoft training on topics including MCSE NT 4.0, MCSE Windows 2000, MCSE Windows 2003, SQL Server 7.0, Windows Server 2000, Visual Basic 6.0 and Microsoft .Net courses.
CompTIA A+ 2005 HW Exam 220-301: Level 1
1.0 CompTIA A+ Introduction
1.1 Prerequisites
1.2 Tests and objectives
1.3 Benefits
2.0 Computer basics
2.1 Analog vs. Digital
2.2 Binary compared to decimal
2.3 Safety
2.4 Electrostatic Discharge (ESD)
2.5 Multimeter
2.6 Other tools
3.0 Preventative maintenance
3.1 Cleaning exterior components (keyboards, screens)
3.2 Cleaning inside
3.3 Non-static Vacuums
3.4 Verifying UPS and Power Filter
4.0 Component overview
4.1 How components will be covered
4.2 Cases, fans, and power
4.3 Motherboard
4.4 Processors
4.5 Memory
4.6 Expansion cards
4.7 Storage devices (floppy, hard, SCSI, tape)
4.8 Ports
5.0 Resource settings
5.1 IRQ overview
5.2 Typical IRQs
5.3 I/O address overview
5.4 Typical I/O addresses
5.5 DMA overview
5.6 Typical DMA assignments
5.7 Modifying resource setting
6.0 CMOS/BIOS
6.1 CMOS vs. BIOS
6.2 POST
6.3 Default settings
6.4 Automatic settings
6.5 Common configuration changes
6.6 Advanced configuration changes
6.7 Troubleshooting
6.8 Flashing
7.0 Recap of Level 1
CompTIA A+ 2005 HW Exam 220-301: Level 2
1.0 Cases, fans, and power
1.1 Cases, Fans and Power overview
1.2 Different case types
1.3 Different cooling methods (heat sinks, thermal compounds, liquid cooling)
1.4 AT/ATX power plug and AC adapter
1.5 Power Supply voltages
1.6 Replacing fans
1.7 Replacing power supplies
2.0 Motherboards
2.1 Motherboard overview
2.2 AT vs. ATX
2.3 AMR and CNR risers
2.4 Identifying components on motherboard
2.5 Chipsets
2.6 Miscellaneous built-in components
2.7 Replacement considerations
2.8 Replacing the motherboard
3.0 Processors/CPU
3.1 Bus architecture
3.2 Identifying processors
3.3 Different processors
3.4 Popular Pentium compatible processors
3.5 CPU voltages
3.6 Cache Level I, II, and III
3.7 CPU speeds
3.8 Cooling the processor
3.9 Replacement considerations
4.0 Memory
4.1 RAM types
4.2 Form factors
4.3 Operational characteristics
4.4 Banking
4.5 Upgrading and replacing
4.6 Diagnosing and troubleshooting
5.0 Adapter Cards
5.1 Adapter card overview
5.2 ISA and EISA
5.3 PCI
5.4 Diagnosing and troubleshooting
5.5 Replacing adapter cards
5.6 Configuring adapter cards
6.0 Display devices
6.1 AGP
6.2 CRTs
6.3 Flat Panel
6.4 Cable and connector
6.5 Diagnosing and troubleshooting
6.6 Replacing display devices
7.0 Input devices
7.1 Overview
7.2 Common ports
7.3 Diagnosing and troubleshooting
7.4 Replacing
8.0 Miscellaneous peripherals
8.1 Overview
8.2 Installing and configuring
8.3 Diagnosing and troubleshooting
9.0 Recap of Level 2
CompTIA A+ 2005 HW Exam 220-301: Level 3
1.0 Floppy drives
1.1 Floppy drive types
1.2 Floppy cable
1.3 Replacing the FDD
1.4 Diagnosing and troubleshooting
2.0 Hard Disk Drives
2.1 IDE overview
2.2 Drive Geometry
2.3 IDE Interface types
2.4 Primary/Secondary channels
2.5 Configuring master/slave/CS jumpers
2.6 Cable types
2.7 Replacing and/or upgrading
2.8 Diagnosing and troubleshooting
3.0 SCSI
3.1 SCSI overview
3.2 SCSI types
3.3 Internal vs
3.4 SCSI ID’s
3.5 Cabling
3.6 Diagnosing and troubleshooting
4.0 Miscellaneous storage devices
4.1 Miscellaneous storage devices overview
4.2 Installing and configuring
4.3 IEEE 1394 Firewire
4.4 Diagnosing and troubleshooting
5.0 RAID (0, 1, 5)
5.1 RAID overview
5.2 Hardware RAID vs. Software RAID
5.3 RAID 0
5.4 RAID 1
5.5 RAID 5
6.0 USB
6.1 USB overview
6.2 USB 1.0 vs. 2.0
6.3 Ports, hubs, and installation
6.4 Diagnosing and troubleshooting
7.0 Ports, cables and connectors
7.1 Overview
7.2 Port Types - Uses
7.3 Port Types - Connectors
7.4 Cable types
8.0 Modems
8.1 Overview
8.2 Modem types
8.3 Modem commands
8.4 Modem connections
8.5 Modem troubleshooting
9.0 Recap of Level 3
CompTIA A+ 2005 HW Exam 220-301: Level 4
1.0 Portable system components
1.1 Storage devices
1.2 Power Sources
1.3 Memory
1.4 Input Devices
1.5 PCMCIA
1.6 Docking stations
1.7 Wireless
2.0 Replacing and upgrading portable system components
2.1 Identifying suitable replacements
2.2 Replacement issues
2.3 Battery replacement
2.4 Diagnosing and troubleshooting
3.0 Printer Technologies
3.1 Laser
3.2 Laser EP Process
3.3 Ink dispersion
3.4 Dot matrix
3.5 Thermal
3.6 Dye sublimation
4.0 Printer interfaces
4.1 Parallel
4.2 Network
4.3 SCSI
4.4 USB
4.5 Infrared
4.6 Serial
4.7 IEEE 1394/Firewire
4.8 Wireless
5.0 Printer upgrades
5.1 Memory
5.2 Hard drives
5.3 NICs
5.4 Trays and Feeders
5.5 Finishers
5.6 Scanners/fax/copies
6.0 Printer Troubleshooting
6.1 No output
6.2 Garbage output
6.3 Paper feed, paper jams
6.4 Print quality
6.5 Errors (printed or displayed)
7.0 Recap of Level 4
CompTIA A+ 2005 HW Exam 220-301: Level 5
1.0 Cables and Connectors
1.1 Coaxial and BNC
1.2 Plenum/PVC
1.3 UTP and RJ-45
1.4 STP and RJ45
1.5 Fiber ST/SC, MIC
1.6 IDC/UDC
1.7 RS-232
1.8 Summary
2.0 Networking concepts
2.1 Networking overview
2.2 Networking models
2.3 Networking protocols
2.4 Full-duplex vs. half-duplex
2.5 Cabling
2.6 Addresses
2.7 Bandwidth
3.0 Installing and Configuring a NIC
3.1 Installation
3.2 Addressing
3.3 Bandwidth
3.4 Status indicator
4.0 Network technologies
4.1 LAN
4.2 DSL
4.3 Cable
4.4 ISDN
4.5 Dial-up
4.6 Satellite
4.7 Wireless
5.0 Network Characteristics
5.1 Bus
5.2 Star
5.3 Ring
5.4 Mesh
6.0 Recap of Level 5
CompTIA A+ 2005 OS Exam 220-302: Level 1
1.0 Windows Operating systems
1.1 Comparison between versions
1.2 Major OS components
1.3 Operating system interfaces (file system)
1.4 Operating system interfaces (user interaction)
1.5 Operating system interfaces (Management)
2.0 Major system files
2.1 IO.sys, MSDOS.sys
2.2 Autoexc.bat and Config.sys
2.3 EMM386 and Himem.sys
2.4 Command.com and Win.com
2.5 System.ini and Win.ini
2.6 NTLdr, NTDetect, and ntbooddd.sys
2.7 Registry data files
2.8 Boot.ini and dual boot systems
2.9 Summary
3.0 Disk and File Management
3.1 Partitions
3.2 File systems
3.3 Directory structures
3.4 Creating files
3.5 File naming conventions
3.6 File attributes
3.7 NTFS capabilities
3.8 Copying files from NTFS to FAT
3.9 File types (text vs. binary)
4.0 Command line
4.1 Command line overview
4.2 Basic file system commands
4.3 Advanced file system commands
4.4 Misc commands
4.5 Less used commands
4.6 Creating a batch file
5.0 Disk management tools
5.1 Fdisk
5.2 Format
5.3 Error finding tools
5.4 Defrag
5.5 Disk cleanup
5.6 Backup/Restore utility
6.0 System management tools
6.1 Registry tools
6.2 Task manager
6.3 Event Viewer
6.4 System Monitor
6.5 MSconfig
6.6 Sysedit
6.7 Computer Manager
6.8 Device manager
7.0 Recap of Level 1
CompTIA A+ 2005 OS Exam 220-302: Level 2
1.0 Hardware compatibility and minimum requirements
1.1 Windows 9x/ME
1.2 Windows NT 4.0 Workstation
1.3 Windows 2000 Professional
1.4 Windows XP
1.5 Summary
2.0 Installation options
2.1 Installation methods
2.2 Running the installation utility
2.3 Installation type
2.4 Partition options
2.5 File system type
2.6 Dual boot support
2.7 Network configuration
2.8 Loading default and updated drivers
2.9 Identifying common symptoms and problems
3.0 Upgrading scenarios
3.1 Upgrade paths available
3.2 Winnt vs Winnt32
3.3 Verifying compatibility
3.4 Applying service packs, patches, and updates
3.5 Installing additional Windows components
4.0 Boot sequences and boot methods
4.1 Files required to boot
4.2 Boot steps
4.3 Booting with startup disk
4.4 Safe mode
4.5 Last known good configuration
4.6 Booting to a system restore point
4.7 Recovery console
4.8 Emergency Repair Disk (ERD)
5.0 Installing devices
5.1 Plug and Play vs. non-Plug and Play
5.2 Locating updated device drivers
5.3 Install and configure device drivers
5.4 Using unsigned device drivers
5.5 Required permissions for installing drivers
6.0 Optimizing the Operating system
6.1 Virtual memory management
6.2 Disk defragmentation
6.3 Files and buffers
6.4 Caches
6.5 Temporary file management
7.0 Recap of Level 2
CompTIA A+ 2005 OS Exam 220-302: Level 3
1.0 Customer Feedback
1.1 Eliciting problem symptoms from customer
1.2 Reproducing problem as part of diagnostic process
1.3 Identifying recent changes to environment
1.4 Determining if hardware or software related
2.0 Troubleshooting common errors
2.1 Boot failure and errors
2.2 Startup error messages
2.3 System.ini and win.ini error messages
2.4 Event log is full
2.5 Failure to start GUI
2.6 Windows Protection error
2.7 Registry not found or corrupt
3.0 Utilities and tools
3.1 Dr. Watson
3.2 Boot disk
3.3 Task Manager
3.4 Event Viewer
3.5 Device manager
3.6 MSD and WinMSD
3.7 Recovery CD
3.8 Configsafe
4.0 Print problems
4.1 Overview
4.2 Print spooler stalled
4.3 Incorrect/incompatible driver
4.4 Incorrect print parameter
5.0 Other common problems
5.1 GPF
5.2 BSOD
5.3 Illegal operation
5.4 Invalid working directory
5.5 System lockup
5.6 Option will not function
5.7 Application won’t install, or won’t start
5.8 Can’t log onto network
5.9 Network connection
6.0 Viruses
6.1 What they are
6.2 TSR programs and viruses
6.3 Sources
6.4 How to determine presence
6.5 How to protect
7.0 Recap of Level 3
CompTIA A+ 2005 OS Exam 220-302: Level 4
1.0 Configure Protocols
1.1 IP Address overview
1.2 Static TCP/IP
1.3 Dynamic TCP/IP via DHCP
1.4 APIPA
1.5 IPX/SPX (NWLink)
1.6 AppleTalk
1.7 NetBEUI/NetBIOS
1.8 Name resolution
2.0 Verifying TCP/IP configuration
2.1 IPCONFIG
2.2 WinIPCFG
2.3 Ping
2.4 TraceRT
2.5 NSLOOKUP
2.6 Connecting to a share
2.7 Configuring share permissions
3.0 Protocols and terminologies
3.1 ISP
3.2 TCP/IP
3.3 Well-known ports
3.4 E-mail (POP, SMTP, IMAP)
3.5 HTML
3.6 HTTP, HTTPS, SSL
3.7 Telnet
3.8 FTP
3.9 DNS
4.0 Connectivity technologies
4.1 Dial-up
4.2 DSL
4.3 ISDN
4.4 Cable
4.5 Satellite
4.6 Wireless
4.7 LAN
5.0 Internet Browsers and access
5.1 Enable/disable script support
5.2 Configure proxy settings
5.3 Configure security settings
5.4 Configure XP firewall
6.0 Test taking tips
6.1 Study practices
6.2 Guidelines for the test
6.3 Set a goal and take it
6.4 Purchasing the test voucher
7.0 Recap of Level 4
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