What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and Gift Certificates.

When do you charge my credit card?
Your credit card will be charged when we receive your order, and have verified availability and accurate pricing on the order. 

Do you charge sales tax?
Zar Zana’s Artwork & Custom Framing is required by law to collect sales tax on orders shipped within the state. If your purchase is being shipped outside California, no sales tax will be collected. 

What if I do not want to place my order over the Internet?
Placing your order over the Internet is extremely safe and very convenient. According to the FTC, it is actually safer to use your credit card over a secure server than to use it in a restaurant or department store. However, if you are concerned about placing your order over the Internet we would be happy to take your order over the phone by calling us at 1-530-668-8839 or you may fax your order to 1-530-668-1171.

What is the cost of shipping?
Shipping (including handling and insurance) of each framed item (over $50) within the continental US is $35.99 for Zone 1, $27.99 for Zone 2, and $24.99 for Zone 3. Please refer to the map below.
All orders to Alaska, Hawaii, and Puerto Rico will be charged UPS air rates. All unframed items and framed items under $50 will be charged standard UPS rates. Shipping charges may vary on selected promotional items.

Do you ship overseas?
Zar Zana’s Artwork & Custom Framing will be happy to ship your package outside of the Continental United States. However, at this time we cannot calculate the shipping cost at the point-of-sale but would be happy to quote the cost of an out-of-state shipment cost for you. Please e-mail with the item(s) you would like to ship and we will try to reply the next business day. Be sure to include the artist, title, item number, frame option specification (if applicable) for each item, as well as your name and daytime phone number. You may also call us at 1-530-668-8839 or you may fax your inquiry to 1-530-668-1171. Zar Zana’s Artwork & Custom Framing uses FedEx as our international freight carrier. All items in your order must be in stock and framed before it ships. The shipping charge for an order is based on the size, weight, number of packages and shipping destination. You may be subject to import duties and taxes, which are levied once the package reaches your destination country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Zar Zana’s Artwork & Custom Framing, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. 

Do you ship to a post office box?
We use UPS and FedEx to deliver our products. Neither of them will deliver to post office boxes. We can ONLY ship orders to a street address. 

Can I have my order sent to a different address?
Yes - For your protection, we use AVS (address verification) and require a correct billing address that matches your credit card statement, but we can ship to any address. Simply provide your Bill to and Ship to addresses during checkout.

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What if my order arrives damaged?
If your order arrives damaged, e-mail as to the nature of the problem. We will email you the next business day as to how we will rectify the problem. If it is a manufacturing defect, we would typically send a Call Tag to pick up the artwork and make the necessary repair. If the shipping company were responsible for the damage, we would contact them and have it inspected and subsequently returned to us. In either case, we guarantee to make the necessary repair and return it to you within seven days of our receiving the damages item back at our facility. IT IS VERY IMPORTANT THAT YOU KEEP ALL OF THE ORIGINAL PACKING MATERIAL. DO NOT send back a damaged item for any reason without a Return Authorization (RMA) number from Zar Zana’s Artwork & Custom Framing. The RMA# will be included in our e-mail response to your original damage claim. 

What is your return policy?
At Zar Zana’s Artwork & Custom Framing, your COMPLETE SATISFACTION IS GUARANTEED! If for any reason you are not 100% satisfied with your framed purchase (except Canvas Transfers, GICLEES), you may return it within 15 days of receipt and receive a full refund or exchange. (less the original shipping cost that ZarZanas.com incurred) - No Questions Asked! STORE CREDIT ONLY ON CANVAS TRANSFERS AND GICLEES. Zar Zana’s Artwork & Custom Framing does not offer refunds or exchanges on unframed items. To return your order, simply e-mail us to obtain a Return Authorization (RMA) number. Then pack the piece in its original packaging and mail it back to Zar Zana’s Artwork & Custom Framing. Please be sure to write the RMA# on the shipping label or clearly on the outside of the returning package. Upon receipt of the artwork, we will gladly refund the purchase price of the item (LESS THE ORIGINAL SHIPPING COST THAT Zar Zana’s Artwork & Custom Framing INCURRED) to your credit card. Along with the RMA# you receive, we will notify you of the original shipping cost. PLEASE BE ADVISED-YOU ARE RESPONSIBLE FOR RETURN SHIPPING COSTS!! 

Can I return an item I received as a gift?
We will gladly accept a gift return for exchange (less the original shipping cost that Zar Zana’s Artwork & Custom Framing incurred) within (15) days from the date of shipment. The value of the replacement item (plus S&H) may not exceed the value of the returned item. 

Does Zar Zana's Artwork & Custom Framing have a guarantee?
At Zar Zana’s Artwork & Custom Framing, we work hard to provide you with the highest quality shopping experience and we stand behind everything we sell. If however, for any reason you are not 100% satisfied with your framed order from Zar Zana’s Artwork & Custom Framing, you may return it within 15 days of receipt and receive a refund. STORE CREDIT ONLY ON CANVAS TRANSFERS, GICLEES. Please see our Return Policy. Our 100% Satisfaction Guarantee applies to framing materials and workmanship as well. We strive to bring the highest-quality product at the best price, but we are only near perfect. If you experience any problems with your frame, Acrylic, the matting, mounting or backing, e-mail us and we will promptly rectify the problem to your complete satisfaction.

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Can I have you frame a print I already own?
Absolutely! Just contact us and let us know what you would like and we will be glad to quote you. 

Can I purchase just a frame, mat, or glass?
We are an art and custom-framing company and do not sell picture framing supplies. 

Do you offer single, double or triple matting?
Depending on the artwork, we may offer all three! Our professional designers choose the appropriate matte combination to enhance each image. 

Can I select my own mat and frame combinations?
Yes, for retail customers only. Choose from a wide variety of mat and frame combinations to achieve the look you desire.

Why is there a limited number of frame style choices for retail customers?
Zar Zana’s Artwork & Custom Framing’s experienced frame designers have created what we believe are the best mat and frame combinations that will surely satisfy any customer and fit into a variety of décor settings. If you would like to select your own mat and frame combinations, or have special needs and would like us to alter a frame/mat combination, we would be happy to accommodate you. Simply e-mail us with your request. Please be as specific as possible about your preference and be sure to include your name, telephone number and your email address. 

Why are there only five framing choices on the wholesale items?
Simply stated, we frame with more than five styles of frames however from past experience we had to define a limit due to volume purchasing of molding. If we only frame one piece using only one style then we are not able to get the best price on molding. So we know that we always have five styles that we can offer for the best prices for you. You can look at our framing samples here. In order to make these items available for immediate shipment, we choose a mat(s) and frame combination for each and our designers are required to select what they consider “the best” treatment for each work. If you would like to request a variation to the framing shown on a particular item, we will be happy to consider that request. Please e-mail us and we will promptly inform you as to the cost and availability of your request, via return e-mail but we could not ship that item “the next business day” and the order would be treated as a non-express item and would ship to you in 2-3 weeks. 

Can I order an unframed print?
Yes, if you are a retail customer. If you would like to purchase an unframed print, you will need to contact us so we can quote you a price. Zar Zana’s Artwork & Custom Framing does not offer refunds or exchanges on unframed items. 

What type of glass do you use?
Picture Perfect Protection: Zar Zana’s Artwork & Custom Framing’s pictures are framed with Plexiglas®, the world's best-known acrylic sheet, offers greater versatility and protection than glass. Up to 17 times stronger and less than half the weight of an equivalent piece of glass, our Picture Perfect Protection acrylic products allow for lower shipping costs and less breakage. 

What is a Canvas Transfer or Giclee?
Canvas Transfer: This technique simulates the rich texture and appearance of an original oil painting. Using a chemical process, the image on your print is lifted from the paper and transferred onto a 7 ounce, acrylic-primed, 100% cotton duck canvas. As an added option, you can also have a studio artist apply brush strokes by hand in a light, medium, or heavy coating of clear acrylic paint. Simulating the original brushwork of the art print, the brush strokes will add visual and textural depth to your canvas (it is particularly effective with impressionist images). The print is cropped to the image, and the canvas is stretched onto a custom-cut wooden support frame (called "stretcher bars"). This lightweight, hand-stretched canvas can hang as is, or can accommodate an additional frame, although no glass or protective top is required. Giclee: (zhe-clay') is French for "squirt." The giclee printing process involves squirting microscopic dots of ink onto fine quality paper or canvas. On paper, the inks are actually absorbed slightly and blend to create fine art reproductions that are often indistinguishable from the originals. On canvas, the process yields prints of stunning vibrancy and realism.

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Can I cancel my order after it has been submitted?
If for any reason you would like to cancel your order, you may do so at any time prior to shipment. Simply e-mail us and be sure to include your Name and your Order number. We will advise you via e-mail if the piece was shipped prior to our receiving your email. If it was already shipped, we will include a Return Authorization (RA) number. When you receive the artwork, please write the RMA# on the box and mail it back to Zar Zana’s Artwork & Custom Framing.We will credit your charge card as soon as we have received your return shipment at our facility. If your order hasn’t shipped prior to your notifying us that you want to cancel the sale, we will simply credit your charge card in the full amount of the purchase price. 

How do I order a gift certificate?
To order a gift certificate, please call (530) 668-8839 where you will be ask for the appropriate information and can begin the ordering process. Our paper certificates make a great looking gift and should arrive in 3 to 7 business days.

When will I receive my order?
Items normally ship in 2-3 weeks. Once the order leaves our location, UPS delivery time within the U.S. ranges from 2 to 7 days, or sooner depending upon the carrier that we choose.

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Is it safe to use my credit card?
Statistically, there is far-less risk using your credit card on the Internet than at a restaurant or department store. Zar Zana’s Artwork & Custom Framing uses state-of-the-art Secure Server Software (SSL) to protect your valuable information from being tampered with, or compromised in any way. Our Secure Server Software encrypts all your personal information (including credit card number, name, expiration date and zip code) before it is sent over the Internet. The encryption process converts the characters in your information into coded data that is then securely transmitted over the Internet. Zar Zana’s Artwork & Custom Framing uses VeriSign to secure our site transactions and Payment protection for transactions with your financial institution

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